Warranty & Refunds
Q: What is the warranty period on your jewelry?
A: Our warranty period is (30) thirty days from date of shipment. This gives you ample time to inspect, wear and enjoy the design you purchased. If, for some reason, there is a design flaw that shows up within the 30 days, we will be happy to repair/replace the item at no cost to you. Upon return of the jewelry for repair/replacement, our bench jewelers will inspect the item to determine the problem. Sorry, we don't cover abuse (intentional or by accident).
Q: My jewelry is out of warranty. Am I out of luck?
A: No, of course not! We will assess what happened and advise you on the best way to fix the problem. It may be repair, restyle, or replacement your purchase, dependent upon what happened. There will be a nominal cost, depending on the repair or replacement and you will be advised and invoiced for this before any work has begun. This would include incidents of abuse, intentional or not.
"My toddler grabbed my ring and chomped down on it!". We were in luck that both the setting and the stone came "out" okay! We just replaced the setting at a discounted cost. Mom was thrilled and the toddler is now chomping down on biscuits instead.
Coffin Gems® is not a jewelry "store" chain with hundreds of designs pre-created and sitting around waiting for you to purchase them...(but we appreciate the compliment that you think that we are!).
ALL of our designs are custom created for you at the time you order them; therefore, no refunds or exchanges are allowed, expressed or implied. Please be sure of your purchase, as once submitted, it cannot be altered.
If something is not right with your purchase, please refer to our Warranty policy (above).