warranty

Q: What is the warranty period on your jewelry? 

A: Our warranty period is (15) days from date of receipt (delivery date as stated by the shipper). This gives you time to inspect, wear and enjoy the design you purchased. If you find a problem, we will be happy to repair/replace the item at no cost to you (you are responsible for the shipping back to us). Sorry, the warranty does not cover sizing, color differences, stone chips/cracks or pulled prongs.    

Q: My jewelry is out of warranty. Am I out of luck?  

A: No, of course not!  We will assess what happened and advise you on the best way to fix the problem. It may be repair or replacement of your purchase, dependent upon what happened.  Most minor problems can easily be fixed by us, so we are happy to offer our Resurrection Service  - our "on-demand warranty" service. 

refunds

Coffin Gems® is not a jewelry "store" chain with hundreds of designs pre-created and sitting around waiting for you to purchase them...(but we appreciate the compliment that you think that we are!). 

 

ALL of our designs are custom created for you at the time you order them; therefore, no refunds or exchanges are allowed, expressed or implied.  Please be sure of your purchase, as once submitted, it cannot be altered. 

Warranty & Refunds
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