jewelrycare
Your Coffin Gems design is fine jewelry, designed to give you a lifetime of beautiful wear. Delicate use and care is needed to keep your design looking the way it did when it was new. We include one of our Jewelry Polishing Cloths with your order.
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To keep your jewelry debris-free and as sparkling as possible, the following method works well by professional jewelers:
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Put a few drops of liquid dish soap in a bowl of lukewarm water. Mix gently.
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Soak the jewelry in the solution for 5-10 minutes.
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Gently scrub all over with a soft-bristle toothbrush. Be careful not to scrub the gemstone face as it can scratch.
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Rinse in warm running water, then pat dry with a soft cloth.
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As with all fine jewelry, every year or so it should be inspected for weak areas or prongs that have loosened/worn over time. For this reason, we are happy to offer our Resurrection service! ​
warranty
Q: What is the warranty period on your jewelry?
A: Our warranty period is (30) days from date of receipt (delivery date as stated by the shipper). This gives you time to inspect, wear and enjoy the design you purchased. If you find a problem, we will be happy to repair or replace the item (with the same item) at no cost to you. Sorry, the warranty does not cover sizing, color variances, bent settings, stone chips/cracks or pulled prongs.
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Q: My jewelry is out of warranty. Am I out of luck?
A: No, of course not! We will assess what happened and advise you on the best way to fix the problem. It may be repair or replacement of your purchase, dependent upon what happened. Most minor problems can easily be fixed by using our Resurrection Service.
refunds
Coffin Gems® is not a jewelry store chain, nor are we a reseller. All of our designs are hand-crafted for you at the time you order them; therefore, we cannot honor returns, refunds, mistakes in ordering, upgrades or exchanges. If you contact us right away, we can make changes to your order. If you still need to cancel the order, you will be responsible for the fees charged by the payment service you used. This is not our policy, it is theirs.