jewelrycare
Your Coffin Gems design is fine jewelry, designed to give you a lifetime of beautiful wear. Delicate use and care is needed to keep your design looking the way it did when it was new. We include one of our Jewelry Polishing Cloths with your order.
To keep your jewelry debris-free and as sparkling as possible, the following method works well by professional jewelers:
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Put a few drops of liquid dish soap in a bowl of lukewarm water. Mix gently.
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Soak the jewelry in the solution for 5-10 minutes.
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Gently scrub all over with a soft-bristle toothbrush. Be careful not to scrub the gemstone face as it can scratch.
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Rinse in warm running water, then pat dry with a soft cloth.
As with all fine jewelry, every year or so it should be inspected for weak areas or prongs that have loosened/worn over time. For this reason, we are happy to offer our Resurrection service!
warranty
Q: What is the warranty period on your jewelry?
A: Our warranty period is (30) days from date of receipt (delivery date as stated by the shipper). This gives you time to inspect, wear and enjoy the design you purchased. If you find a problem, we will be happy to repair or replace the item (with the same item) at no cost to you. Sorry, the warranty does not cover sizing, color variances, bent settings, stone chips/cracks or pulled prongs.
Q: My jewelry is out of warranty. Am I out of luck?
A: No, of course not! We will assess what happened and advise you on the best way to fix the problem. It may be repair or replacement of your purchase, dependent upon what happened. Most minor problems can easily be fixed by using our Resurrection Service.
refunds
Coffin Gems® is not a jewelry store chain. We are a small business that hand crafts your order at the time you purchase them.
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Before you receive your purchase, we may be able to make changes to your order depending on where it is in the process of completion.
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After you receive your purchase, we cannot honor returns, refunds, mistakes in ordering or exchanges; however, refer to our Warranty (above) if something is wrong and we will be glad to help you.
Canceling your order is a costly process for all of us and it must be requested before we begin creation of your order. There are two types of cancellation:
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Store credit – we will cancel your order and give you store credit of the full amount on another purchase.
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Refund – we will refund your method of payment, less 6% transaction fees (nonrefundable by your bank and/or pay-later method) and a $75 processing fee.