What is this service? big box stores call this a "warranty service" and at a price (charged yearly, or a higher price for "lifetime" service). We don't do that. We let you purchase this service as you need it as one service/one time.
What do we do? loose stone(s) will be tightened. Light scratches in the metal will be buffed out and the ring shank re-rounded (if needed). We inspect and repair bent prongs or metal if it will not compromise the integrity of the piece. The piece is high-pressure steam cleaned to remove any debris, dirt and/or oils, given a final polish to bring back the luster of the piece, then packed and shipped back to you.
and...unlike other jewelry stores (who charge extra for these services) - we include replacing missing accent stones and buff out light scratches from the coffin gem (if we can). We will also resize your ring if needed!
Additional Charges: Broken prongs, replacing the main stone, requiring a new setting, etc. We will advise you upon inspection of our findings and send you a quote.
How does this work?
Purchase this listing, then email jtosill@coffingems to get the address to send your item to us. Please include the order number that shows your identifying details, along with the issues you want us to address.
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